Delivery
Standard Delivery
Standard Delivery is on a 7-10 working day service.
Within 12 miles of Uttoxeter you will receive
free delivery. Your order will be delivered by our two man team, they will place your order within your home, any assembly will be completed and any packaging material will be removed.
Within 20 miles of Uttoxeter and your order is
over £500, you will receive
free delivery. Your order will be delivered by our two man team, they will place your order within your home, any assembly will be completed and any packaging material will be removed.
20 miles or more of Uttoxeter – we have a flat delivery charge of
£80, for any amount of items. Your order will be delivered to ground floor only, though at our discretion we will place it into your room of choice – this is not guaranteed however. Please note this is standard unless previously arranged with ourselves.
Before Delivery:
Before your delivery we ask that you consider the following questions so that we can ensure a smooth and stress-free delivery on the day:
- Do you live on a first floor or higher?
- Is access to your property limited?
If the answer is yes to either or both of the above questions, please let us know prior to the delivery so that we can make the appropriate arrangements. If we cannot access the property, we may charge a transport cost.
Please also make sure that the route from delivery vehicle to the room is clear of tripping hazards, furniture and/or fixtures that may constrict the path. Whilst every care will be taken, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress; it is your responsibility to protect your floors and carpets.
Remember, please check the measurements of the items to ensure they will fit into the space you plan for them. If the item has to be returned to us then you are responsible for a transport cost.
Transport cost is £100 per collection/delivery.
Please retain the original packaging until you are completely satisfied with your order as we need the packaging as a condition of any refunds and/or replacements. Check your new furniture for damage or missing items immediately and let us know as soon as possible. All faults should be reported to us within 4 days; please see what we do not regard as faults before contacting us. Please send all reports of faults to
[email protected]. You may be asked us to email us some images to help us establish the fault.
About Your Delivery
Where possible we deliver via our own team and vehicles, however smaller items may be sent via a courier, and for larger items we may use a specialist furniture delivery company. We deliver to mainland UK only. On long distance orders, to keep our costs low we will send the goods via a pallet service, this is kerb side only. The driver may however help to unload your order inside, this would have to be negotiated between yourself and the driver.
We aim to deliver within 14 days of accepting the order, although the vast majority are within 7-10 days. If we are unable to make delivery within 30 days after you order and an alternative date has not been agreed, you are entitled to a full refund in relation to the contract. Delivery dates given are approximate, and there will be occasions where we wish to deliver your items quicker or slower than the delivery lead time states; this will done only after agreeing dates with you.
We prefer to wait until all your items are in stock before we arrange delivery. If you have an urgent need for part of your order, we can arrange for your in-stock goods to be delivered separately. Subsequently, your out of stock goods will be delivered at a later date. Please note that if you choose to split your order like this, the second delivery will incur a transport cost.
We require a signature as proof that the order has been received at delivery, so please make sure that there is someone at your home authorised to accept your delivery. Should you not be at the property to sign, please ensure clear instructions are left with us explaining how/where we can leave the goods.
The Small Print
We will deliver the goods ordered to the address you give to us at the time you make your order unless notified in email. You hereby confirm: that there is adequate access & space for the goods where they are to be positioned (& assembled if that is the case) and also that any existing goods have been removed from the space where the goods are to be positioned.
PLEASE NOTE we do not move or take away any existing goods or property for the purpose of assembly or placement of the goods.
You become responsible for the Goods once they have been delivered to you, they are held at your risk and we will not be liable for their loss or destruction.
Instore does not offer any compensation should delivery fail to take place or is later than scheduled, including time taken off work to accept delivery and loss of income in any shape or form.
